Click to learn more about our
Virtual Visit Walk-In Clinic
or call 989-912-6480

Mon-Fri: 8:30am-8:30pm
Sat-Sun: 9:00am-1:30pm

Are you curious what our entry screening process looks like?  Prior to entry to any Hills & Dales building, everyone (even employees!) is being screened, including a few questions about symptoms & possible exposure, as well as a non-contact temperature reading. 

If your temperature is 100 degrees or higher, or your answer to any of our screening questions demonstrates you may be at risk for COVID-19 infection, we will not allow you into any of our facilities (unless you are seeking emergency care, in which case you will proceed directly to the emergency room). 

The screening process usually takes less than a minute and helps to keep everyone safe!

Picking up takeout food while slowing the spread of COVID-19?

  • Order & pay online or over the phone when possible.
  • Accept take-out without in-person contact or stay at least 6 feet away from others.
  • Wash your hands with soap and water or use hand sanitizer with at least 60% alcohol after bringing home your food.

Protect yourself from COVID-19 while getting gas:

  • If available, use disinfecting wipes on handles and buttons of gas pump before you touch them.
  • After you get gas and pay, use a hand sanitizer with at least 60% alcohol.
  • Wash your hands for at least 20 seconds with soap and water when you get to your destination.

Read more tips on essential errands from the CDC. 

How Long COVID-19 Lives on Surfaces:


(click for larger image)


When to Clean:

AT LEAST EVERY DAY

  • Clean using soap and water then disinfect all hard surfaces
  • Launder or clean all soft materials
  • Wash hands
  • Clean and sanitize high touch surfaces (doorknobs, toilets, etc.) regularly

AT LEAST EVERY SHIFT

  • Use disinfectant spray to wipe down all surfaces touchedby employees
  • Wash or sanitize hands

EVERY INTERACTION

  • Use disinfectant spray to wipe down surfaces touched by customers or others
  • Disinfect hands with hand sanitizer after touching objects handled by customer or others

How to Clean:

Most surfaces

Clean using soap and water then disinfect with sprays or wipes.  If manufactured disinfectant is unavailable, use a bleach solution containing 5 tablespoons bleach per gallon of water or 4 teaspoons bleach per quart of water.  *Allow bleach solution to sit on surface for at least 1 minute.

Soft surfaces

  • Clean using soap and water or cleaners appropriate for use on these surfaces.
  • Launder items (if possible) according to the manufacturer’s instructions. Use the warmest appropriate water setting and dry items completely.

   OR

  • Disinfect with an EPA-registered household disinfectant.

Electronics (including touch screens)

Use manufacturer’s guidance.  If guidance is unavailable, use alcohol-based wipes or sprays containing at least 70% alcohol.

The CDC recommends cloth face coverings when social distancing is difficult to maintain (in places like grocery stores).

Do:

  • Make sure you can breathe through it
  • Wear it whenever going out in public
  • Make sure it covers your nose and mouth
  • Wash after using

Don’t

  • Use if under two years old
  • Use surgical masks or other PPE intended for healthcare workers
stop sign

Important Update: At this time, we are asking our patients, if you have a fever, cough, and/or shortness of breath and think you may have been exposed to the coronavirus, please do not go to your primary care clinic or to our Extended Hours Clinic without calling ahead and speaking with the staff. You can reach the Extended Hours Clinic at 989-912-6114 or the hospital at 989-872-2121. In order to keep our staff and other patients safe, your cooperation with calling ahead is vital and greatly appreciated.

 

Please note that for emergencies, our Emergency Department remains open 24/7 to serve you.

 

Brian Peters, CEO of the Michigan Health & Hospital Association, shares the following:

"(The) decision by Gov. Whitmer to rescind Executive Order 2020-17, effective May 29, is a positive step for the health and wellness of residents and communities across Michigan. We thank the governor for her continued support and leadership throughout this pandemic and for recognizing that hospitals have the appropriate supplies and capacity to resume nonessential medical services. Our member hospitals and health systems will continue to ensure that services offered adhere to strong safety, infection control and other COVID-19-related precautions. Hospitals are safe; please don’t delay care of any kind."

If you need to schedule an appointment, please feel confident that we are here for you and it is safe to come into any of our clinics and the hospital. We look forward to serving you!

We will not be allowing any visitors into the building at that time, unless is it with a pediatric patient or under extraordinary circumstances (as determined by medical staff).  We working on offering technology so that inpatients can Skype/Facetime with their loved ones - more on this soon.

We understand that many people are facing financial hardships, so we are suspending past due notices as well as final notices and we will not be sending any accounts to collections at this time. If you have a bill right now and are having difficulties paying it, we encourage you to call our patient accounting department. You can reach Tina or Rachel at 989-912-6800 and they will assist you with a plan.

David Komasara, DO
Board Certified - Emergency Medicine

Melanie Kramer-Harrington, MD
Board Certified - Family Medicine

COVID-19 Frequently Asked Questions

Is Hills & Dales open for elective testing (CT, X-Rays, Blood Testing, etc)

Brian Peters, CEO of the Michigan Health & Hospital Association, shares the following:

"(The) decision by Gov. Whitmer to rescind Executive Order 2020-17, effective May 29, is a positive step for the health and wellness of residents and communities across Michigan. We thank the governor for her continued support and leadership throughout this pandemic and for recognizing that hospitals have the appropriate supplies and capacity to resume nonessential medical services. Our member hospitals and health systems will continue to ensure that services offered adhere to strong safety, infection control and other COVID-19-related precautions. Hospitals are safe; please don’t delay care of any kind."

If you need to schedule an appointment, please feel confident that we are here for you and it is safe to come into any of our clinics and the hospital. We look forward to serving you!

What can I do to prevent catching or spreading this virus?
  • Wash your hands regularly for 20+ seconds with soap and water
  • Cover your nose & mouth with disposable tissue or flexed elbow when you cough or sneeze
  • Stay home and self-isolate if you or others in your household feel unwell
  • Avoid touching your face (mouth, nose, eyes)
  • Socially-isolate yourself. Eliminate unnecessary trips outside of the home and avoid close contact with others if you must go out
  • Clean “high-touch” surfaces frequently and avoid sharing household items such as cups, eating utensils, towels, etc.
Is Hills & Dales allowing family or friends come to visit loved ones who are hospitalized?

Hills & Dales has implemented a visitor restriction policy. We are making rare exceptions on a case by case basis. And any visitor allowed into our pavilions will have to pass our screening assessment.

We understand how important it is for hospital patients to have the support of loved ones during their stay, but these steps are necessary to protect the health and safety of our patients and staff. We encourage the use of phone-based video capabilities such as FaceTime and Skype, and we have devices available to our swing bed residents and inpatients to communicate with you.

Is Hills & Dales screening everyone for possible fever or respiratory symptoms or COVID risk factors upon arrival to your hospital & clinics?

Yes, everyone is being screened including employees. Due to the expanding COVID-19 emergency, we are screening everyone who enters the hospital to ensure they don’t have COVID-19 symptoms. We are also screening individuals who are coming for in-person visits to any of our off-site locations. Screening includes questions about symptoms, travel and contact exposure history.  

  • If your temperature is 100 degrees or higher or the answer to any of our screening questions demonstrates that you are at risk for COVID-19 infection, we will not allow you in our any of our facilities (unless you are seeking emergency care - in which case you will proceed directly to the emergency department).
  • Please refer to the “What should I do if I think I have COVID-19 symptoms” below.
Can I be tested to see if I have COVID-19?

We are now offering COVID testing to anyone with an order from a provider (physician, NP, PA).  Results are received back in 2-4 days.  

What should I do if I am ill or become ill?

If you experience fever, cough, difficulty breathing, malaise, fatigue or muscle aches stay home and contact a healthcare provider for guidance.

What are the symptoms of COVID-19?

Most cases are mild with respiratory complaints such as:

  • Fever
  • Cough
  • Trouble breathing
  • Muscle aches
  • Fatigue or malaise

More severe cases of the infection can lead to pneumonia and there have been some deaths. Those with chronic medical conditions appear to be at high risk for serious complications.

The following symptoms DECREASE the likelihood you have a COVID-19 infection and are therefore reassuring:

  • Ear pain
  • Sinus pain
  • Nasal congestion
What should I do if I think I have COVID-19 symptoms?

People with COVID-19 infection typically have flu-like symptoms such as fever, cough, or shortness of breath. There are some clear risk factors for COVID infection such as travel within 14 days from China, South Korea, Iran, Europe, United Kingdom, and Ireland as well as places within the United States that have had significant COVID-19 infections; OR close contact within the last 14 days with a patient with COVID-19 infection. If you have the symptoms and are over 60 years old or have chronic diseases or your immune system is weak, you may be at higher risk for a severe COVID-19 infection. Not all patients with these symptoms or risk factors need COVID-19 testing. If you feel you have COVID-19 symptoms you should call your physician (but please be patient... there may be some delays due to the number of people calling).

Should everyone with symptoms be evaluated and tested?

Testing is being reserved for symptomatic, high risk individuals. These are individuals with fever and/or respiratory symptoms, the appropriate travel or contact history or who have significant chronic disease.

If you are otherwise healthy with symptoms of fever or respiratory symptoms, please stay home, practice social distancing and use supportive care. Supportive care includes rest, fluids, using fever-reducing medications, practicing social distancing. If you have other questions, please call your provider’s office to schedule a virtual visit.

Should I go to the Emergency Room if I think I have COVID-19 symptoms?

If you are experiencing a medical emergency, call 9-1-1 immediately.

As it relates to COVID-19: please refer to the “What should I do if I think I have COVID-19 symptoms” above.